Well-written procedures are the foundation of a well-run hotel. We create operating standards (SOPs) tailored to the property – clear to the team, easy to implement and ready for everyday challenges.
Operating procedures are the invisible backbone of every well-run hotel. They ensure consistency of service, ease the onboarding of new employees and protect the quality of the guest experience – regardless of the day, the shift or the season. A well-written SOP is not a document that sits in a drawer – it is a tool for the team's daily work.
Every SOP package we create is tailored to a specific property – not copied from a template. We work with the department heads and the line team so that the procedures are clear, feasible and genuinely embedded in daily work. A procedure that a line employee does not understand is a procedure that does not exist. Our SOPs are written in plain, operational language.
We create operating procedures both for hotels preparing to open and for properties operating for years, where the procedures need refreshing or comprehensive tidying up.
You are opening a hotel and need a full SOP package for all departments – from Front Office, through Housekeeping and F&B, to Sales & Marketing, Finance and Engineering. Studio Alpina creates the procedures from scratch, tailored to the property.
Your hotel is operating, but the procedures are outdated, inconsistent or incomplete. We help put things in order – audit the existing state, fill the gaps, unify the style and roll out updates.
You manage a portfolio of hotels and want to implement consistent operating standards across the whole group. We create an SOP package that keeps consistency while accounting for the specifics of each property.
You are building your own hotel brand and need a package of brand standards – procedures that define the brand's operational identity at every guest touchpoint.
We agree the SOP package with the client individually – depending on the property's class, specifics and scope of operation. Below are the most frequent elements of the collaboration.
Front Office, Housekeeping, F&B (kitchen, restaurant, lobby bar, banqueting), Sales & Marketing, Reservations, Finance, Engineering, HR. Every department, every process.
The procedures of a 3-star hotel differ from those of a 5-star one. The procedures of a leisure hotel differ from those of a conference hotel. The SOP package is always tailored to the specific property.
Defining guest service standards – from the reservation call, through check-in, room service, restaurant and concierge service, to check-out and post-stay communication.
A written procedure is an unimplemented procedure. We accompany the training of department heads and the line team, and calibrate during the first weeks of working with a new procedure.
For operating properties – an audit of the current SOP package, identification of gaps and outdated items, a prioritised list of update recommendations.
An SOP is a living document – not a static one. We create a system of regular procedure updates, so that the package keeps pace with operational and technological change.
We create operating procedures in dialogue with the property's department heads. This brings two key benefits: the procedures are rooted in the realities of daily operations, and the management team has a sense of co-authorship.
Diagnosis of the current state, identification of gaps and needs. Defining the scope and priorities.
Designing the structure of the SOP package – departments, processes, document hierarchy, numbering system.
Developing the individual SOPs in dialogue with the department heads. Iterations, calibration, practical verification.
Training of the management and the line team. The first weeks of working with the new procedure under a consultant's supervision.
Adjusting the procedures based on the first weeks of use. The final version of the package and the update system.
Procedures that genuinely work for the property's quality – every day. A new employee reaches independence faster, operational mistakes happen less often, and when they do occur they are corrected smoothly according to rules everyone knows. The team works with confidence, because it knows exactly what is expected of it.
A new employee reaches full independence in 2–4 weeks instead of 2–3 months. The procedures become a training tool for the management.
The guest experience does not depend on who is on shift. The standards are implemented, verified and calibrated on a quarterly cycle.
Emergencies and escalations are handled according to procedures everyone knows. Less improvisation, fewer costly errors.
We translate Marriott, Starwood, Vienna House and IHG standards into procedures tailored to the Polish market – without corporate templates.
We have supported a dozen or so properties in Poland with strategy and concept – from boutique city hotels to large leisure resorts. Below are three examples in which the concept stage proved decisive.
Development of a complete SOP package for a hotel restaurant – service standards, hygiene procedures, team training.
Rollout of operating standards for a conference property – Front Office, Housekeeping, F&B and Sales.
Standardisation of operational processes for a resort chain – uniform procedures adapted to each location.
If you cannot find the answer to your question – write to us directly. Every property is different and we'll be glad to answer your specific situation.
Most often 8–14 weeks for a full package covering all departments. A targeted package (one or two departments) – 4–6 weeks. The time depends on the scale of the property, its specifics and the maturity of the current procedures.
Yes, 100%. Every SOP package we create is written for a specific property – its class, specifics, scope of operation and team structure. We do not have a template that we simply drop the hotel's name into.
Yes. Training is an integral part of the package. We first train the management (department heads), then accompany them in training the line team. In the first weeks of working with a new procedure we are present on site.
As standard, in Polish. For chain properties or those serving significant international traffic we also create bilingual versions (Polish + English). We can also work in German and Italian.
A full SOP package in digital form, in an editable format – so that you can update the procedures yourself in the future. Plus team training, a document numbering system and guidance on regularly updating the package.
Yes. We handle most projects in Poland, but the Studio Alpina team has worked on SOPs for properties within international chains. Working languages: Polish, English, German, Italian.
Every hotel project begins with a conversation. Tell us about your needs – we'll reply within 24 hours.
Every project begins with a conversation. Write to us or give us a call – we reply within 24 hours.