Audit of Hotel Performance

There are several reasons why an audit may be needed, the most common one is performance below expectations. My approach is: "If you can’t measure it, you can’t improve it”.

Typically, the services include:

· Analysis and benchmarking of Hotel key Performance Indicators
· Mystery shopping
· Actual status versus set standard of operation (SOP)
· Hotel Reservation and Sales
· Cash handling and Point of Sales (POS) Posting
· Assessment of Sales and Revenue Management
· Analysis of Marketing Performance
· Analysis of Operational Processes
· Quality Control
· Health and Safety
· Efficiency of Procurement and Purchasing Services